Introduction to Six Sigma Process Improvement Tools and Concepts
Program Description
The ability to ask the right questions, gather necessary information and data, make decisions and take appropriate, corrective action is vital in any organization's efforts to improve its processes, products and services. This two-day workshop will show you how to choose and apply the seven management tools - as well as other powerful techniques, guidelines and concepts to understand variation in a process and make appropriate decisions for improvement. Through hands-on workshops, demonstrations and lectures, you will learn how you can use these techniques to dramatically improve processes, quality, productivity and communication throughout your organization.
At the end of this program you will have new, powerful techniques to add to your quality toolbox and some challenging theories and insights to guide your future activities and decision making to improve your company's processes and competitive position.
What You Will Learn
- Adopting a "Systems Perspective"
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Basic Decision Making Techniques:
Flow Charts, Brainstorming, Fishbone Diagrams, Data Collection, Pareto Diagrams, Force Field Analysis, The Deming Cycle, Scatter Diagrams, Run Charts and Histograms - Theory of Variation
- Transformation Model
- Basic Procedure to Improving Any Process
Who Should Attend
Executives, managers, team members, leaders and facilitators and other professionals interested and involved in process improvements. This workshop is most beneficial when a team from your organization attends together.
Fees
$1,295
1.4 CEUs Awarded
Prices are subject to change.
Dates, Locations, and CRNs
March 11-12, 2010
Courtyard by Marriott, Worcester, MA
CRN 21740 QI 152
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