How to Deal Effectively With Conflict
Program Description
In this one-day workshop, you will learn about the negative and positive aspects of conflict. You will examine the consequences of ignoring or maintaining entrenched and conflicting points of view and the positive outcomes of clarifying and resolving differing perspectives.
You will evaluate your own conflict style and expand your repertoire of responses. And, by the end of the session you will have a solid understanding of the necessary steps to most effectively resolve conflict. Through several workshops and assessments, you will learn the how to improve and expand your conflict resolution skills.
You Will Learn About
- How to Clarify Differing Perspectives
- How to Defuse Disruptive Conflict
- How To Identify the Barriers to Effective Communications
- How To Select the Most Appropriate Response in a Difficult Situation
- How To Mediate Conflicting Positions and Arrive at Good Team Decisions
Who Should Attend
Professionals who wish to improve their skills in mediating and/or responding effectively to conflict situations.
Fees
$695
.7 CEU's Awarded
Prices are subject to change.
Dates, Locations, and CRNs
November 18, 2009
Radisson, Chelmsford, MA
CRN 11442 MN184
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