Advanced Problem Solving and Root Cause Analysis
Program Description
For decades management consultants, academicians and practitioners have been searching for an effective (if not foolproof) approach to solving problems. Shewhart, Ishikawa, Holland and others pursued a statistical approach to analyzing and understanding process problems and their causes. Others developed intuitive techniques for defining problems so that causes and solutions could be tested more efficiently. Although both of these strategies are helpful, the search continued. This intensive seminar is designed to move beyond past and current techniques for basic problem solving or mere problem analysis to present an advanced process for solving problems. It does so by connecting a statistical understanding of work processes (i.e. variation) and a structured, systematic approach to root cause analysis.
At this highly interactive seminar, you will learn how to solve workplace problems by applying a structured methodology that will yield faster, more effective results. The program includes several practical case studies and applications providing you with opportunities to practice and apply the methodology.
What You Will Learn
- About Common Pitfalls in Problem Solving
- A Basic Problem Analysis Procedure
- About the Missing Ingredient
- The Differences Between Common Cause vs. Special Cause Variation
- Differentiating Between Real and Apparent Problems
- Through Case Studies and Business Applications
Who Should Attend
Executives, managers, team members, leaders and facilitators and other professionals interested and involved in continuous process improvements. This workshop is most beneficial when a team from your organization attends together.
Fees
$1,295
1.4 CEUs Awarded
Prices are subject to change.
Dates, Locations, and CRNs
December 10-11, 2009
Courtyard by Marriott, Marlborough, MA
CRN 11413 QI153
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March 15-16, 2010
Radisson, Chelmsford, MA
CRN 21746 QI153
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